PRIVACY POLICY

1. Personal Data

“shall mean the information which identifies a User i.e., first and last name, identification number, email address, age, gender, location, photograph and/or phone number provided at the time of registration or any time thereafter on the Platform.

2. Sensitive Personal Data

“Sensitive Personal Data” shall mean and include:

e (i) passwords and financial data (except the truncated last four digits of credit/debit card), (ii) health data, (iii) official identifier (such as biometric data, aadhar number, social security number, driver’s licence, passport, etc.,), (iv) information about sexual life, sexual identifier, race, ethnicity, political or religious belief or affiliation, (v) account details and passwords, or (vi) other data/information categorized as ‘sensitive personal data’ or ‘special categories of data’ under the under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, or other equivalent / similar legislations in context of this Policy

(“Data Protections Laws”)

1. Information we collect from You:

(a). Basic account information: In order to access certain features of the Platform, you will need to create an account and register with us. We ask for basic information which may include your name, an email address, state of residence country, and password, along with a username and phone/mobile number.
(b). Information when you communicate with us: When you contact us with a question or request assistance for yourself, we may retain that correspondence, including the email address and any additional information you provide, such as phone or mobile numbers or Personal Data provided by you. This information may be collected through written communication (including emails), phone calls, or other forms of interaction. Similarly, when you browse pages on our Platform, we may track your activity for statistical purposes, which could be used to enhance the Platform and Services. Additionally, if you provide Personal Data or other information by responding to surveys, participating in events or webinars hosted by VOIZ (whether on the Platform or otherwise), or communicating with us via forms, e-forms, email, phone, or other channels, we may store a record of these communications. This may include call recordings or emails, as permitted under applicable law.

2. Information we collect automatically:

(a). Device and Log information: When you access our Platform, we collect information that web browsers, mobile devices, and servers typically make available, including the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Platform — for example, when you create or make changes to your account on the Platform.
(b). Usage information: We collect information about your usage of our Platform. We also collect information about what happens when you use our Platform (e.g., page views, features enabled for your account, interactions with other parts of our Services) along with information about your Supported/Compatible Device (e.g., screen size, mobile device manufacturer, etc.). We use this information to provide our Platform to you, get insights on how people use our Platform so that we can make our Platform better, and understand and make predictions about User retention.
(c). Location information: We may determine the approximate location of your Supported Device from your Internet Protocol (IP) address. We may collect and use this information to calculate how many people visit from certain geographic regions or to improve our Platform and Services.
(d). Information from cookies & other technologies: We may collect information about you through the use of cookies and other similar technologies. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. For more information on our use of cookies and similar technologies, please refer to our Cookie Policy.

3. Information we collect from other sources:

We might receive and collect information about you from other sources in the course of their services to us, such as information received from Third-Party Services (as defined in our Terms of Service), information relating your purchase of any Subscription Service on our Platform through Payment Processors (as defined in our Terms of Service) or we may receive information about you from a Google service if you connect to the Services through that site or if you use the Google sign-in.

1. Basis for collection:

We collect and process your Personal Data based on the following legal parameters:

(a). Consent: We rely on your consent to process your Personal Data in certain situations. If we require your consent to collect and process certain Personal Data, as per the requirements under the applicable Data Protection Laws, your consent is sought at the time of collection of your Personal Data and such processing will be performed where consent is secured.
(b). Compliance with a legal obligation: Your Personal Data may be processed by us, to the extent that such processing is necessary to comply with a legal obligation.

2. Processing of your Personal Data:

We may process your Personal Data in connection with any of the purposes and uses set out in this Policy on one or more of the following legal grounds:

(a). Because it is necessary to perform the Services requested by you or to comply with your instructions or other contractual obligations between you and us;
(b). To comply with our legal obligations as well as to keep records of our compliance processes;
(c). Because our legitimate interests, or those of a third-party recipient of your Personal Data, make the processing necessary, provided those interests are not overridden by your interests or fundamental rights and freedoms;
(d). Because you have chosen to publish or display your Personal Data on a public area of the Platform, such as a comment area;
(e). Because it is necessary to protect your vital interests;
(f). Because it is necessary in the public interest; or
(g). Because you have expressly given us your consent to process your Personal Data in a particular manner.

We do not use Personal Data for making any automated decisions affecting or creating profiles other than what is described in this Policy. Where the processing of your Personal Data is based on your consent, you have the right to withdraw your consent at any point in time in accordance with this Policy. Please note that should the withdrawal of consent result in us not being able to continue offering our Services to you, we reserve the right to withdraw or cease from offering our Services to you upon your consent withdrawal. You may withdraw consent by contacting us with a written request to the contact details provided in the ‘Grievances’ section below. Upon receipt of your request to withdraw your consent, the consequences of withdrawal may be communicated to you. Upon your agreement to the same, your request for withdrawal will be processed.

1. We use/process your information in the following manner:

(a). To provide Services on our Platform: We use your information as collected by us to allow you to access the Platform and the Services offered therein, including without limitation to set-up and maintain your account, provide customer service, fulfil purchases through the Platform, verify User information and to resolve any glitches with our Platform. The legal basis for this processing is consent or, where applicable, our legitimate interests in the proper administration of our Platform, and/or the performance of a contract between you and us.
(b). To improve our Platform and maintain safety: : We use your information to improve and customize the Platform and Services offered by us, including providing automatic updates to newer versions of our Platform and creating new features based on the Platform usage analysis. Further, we also use your information to prevent, detect, investigate, and take measures against criminal activity, fraud, misuse of or damage to our Platform or network, and other threats and violations to VOIZ’s or a third party’s rights and property, or the safety of VOIZ, its users, or others. The legal basis for this processing is consent or, where applicable, our legitimate interests in the proper administration of our Platform, and/or the performance of a contract between you and us.
(c). To market our Platform and communicate with You: We will use your information to develop a more targeted marketing of our Platform, to communicate with you about our offers, new products, services or even receive your feedback on the Platform. The legal basis for this processing is consent or, where applicable, our legitimate interests in the proper administration of our Platform, and/or the performance of a contract between you and us.
(d). To establish, exercise, or defend legal claims: We may process any Personal Data identified in this Policy when necessary for establishing, exercising, or defending legal claims, whether in court, administrative, or other proceedings. The legal basis for this processing is our legitimate interest in the protection and assertion of our legal rights, your legal rights, and the legal rights of others.
(e). To manage risk and obtain professional advice: : We may process any of the Personal Data identified in this Policy to manage risk or obtain professional advice. The legal basis for this processing is our legitimate interest in the proper protection of our business and Platform.
(f). Consent: We may otherwise use your information with your consent or at your direction.
(g). To Better Understand Our Users: : We may use information we gather to determine which areas of the Services are most frequently visited to understand how to enhance the Services.

(i). Affiliates and Subsidiaries:

We may disclose information about you to our affiliates, subsidiaries and other businesses under the same control and ownership, and their respective officers, directors, employees, accountants, attorneys, or agents, who need the information to help us provide the Services or process the information on our behalf or as stated in our Terms of Service. We require our affiliate, subsidiaries and other businesses under the same control and ownership to follow this Privacy Policy for any Personal Data that we share with them.

(ii). Third-party vendors/service providers including integrated services on the Platform:

We may share information about you with third-party vendors or service providers (including consultants, payment processors, and other service providers and integrated services) who need the information to provide their support services to us or you, or to provide their services to you on our behalf either directly or through the Platform. These services may include providing customer support, performing business and sales analysis, supporting our website functionality, facilitating payment processing, and supporting contests, surveys, and other features offered on our Platform. Such third-party vendors are not allowed to use the information for any purpose other than what it was provided for, and they are required to process and use the information in accordance with this Privacy Policy

(iii). Legal Disclosures:

We may disclose information about you in response to a court order, or other governmental request. Without limitation to the foregoing, we reserve the right to disclose such information where we believe in good faith that such disclosure is necessary to:

• comply with applicable laws, regulations, court orders, government and law enforcement agencies’ requests.
• protect and defend VOIZ’s or a third party’s rights and property, or the safety of VOIZ, our users, our employees, or others; or
• prevent, detect, investigate and take measures against criminal activity, fraud and misuse or unauthorized use of our Platform and/or to enforce our Terms of Service or other agreements or policies.

To the extent permitted by law, we will attempt to give you prior notice before disclosing your information in response to such a request.

(iv). Business Transfers:

In the event VOIZ undergoes any merger, acquisition, or sale of company assets, in part or in full, by another company, or in the unlikely event that VOIZ goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.

(v). Advertising and Analytics Partners:

We may share usage data with third-party advertisers, advertisement networks, and analytics providers through cookies and other similar technologies.

(vi). With Your Consent:

We may share and disclose information with your consent or at your direction.

(a). Right to Confirmation and Access: You have the right to get confirmation and access to your Personal Data that is with us along with other supporting information.
(b). Right to Correction: : You have the right to ask us to rectify your Personal Data that is with us that you think is inaccurate. You also have the right to ask us to update your Personal Data that you think is incomplete or out-of-date.
(c). Right to be Forgotten: : You have the right to restrict or prevent the continuing disclosure of your Personal Data under certain circumstances.
(d). Right to Erasure: If you wish to withdraw/remove your Personal Data from our Platform, you have the right to request erasure of your Personal Data from our Platform. However, please note that such erasure will remove all your Personal Data from our Platform (except as specifically stated in this Policy) and may result in deletion of your account on the Platform permanently, and the same will not be retrievable.