Welcome to VOIZ!
We have published these Terms of Service, along with other related policies, to provide users of the Platform (“Users”) with a clear understanding of how the Platform may be accessed and used.
As a User of the Platform, your access to and use of the voiz.co.in (the “Site”), the mobile application(s) (the “Application”) (collectively, the “Platform”) and any features, functionality, services, media, applications, or solutions offered on or through the Platform (“Services”) is governed by these Terms of Service,the Privacy Policy, Cookies Policy, the Code of Conduct the Takedown Policy and any other terms and conditions updated on the Platform or communicated to you from time to time (collectively referred to as the “Platform Terms”).
Please take your time to read the Platform Terms in entirety as it forms a legally binding agreement between you and VOIZ Entertainment LLP (“VOIZ,” “we”, “us”, or “our”). By using the Platform, you agree to the Platform Terms. If you do not agree to any of the terms or do not wish to be bound by them, then please do not use the Platform in any manner.
VOIZ reserves the right to modify the Platform Terms any time at its sole discretion. If we make changes,
we will notify you by placing a notice on the Platform, sending an email, or using other appropriate
means. If you do not agree with the revised Platform Terms, you may choose to discontinue using the
Platform. Your continued use of the Platform after the changes become effective will be considered as
your acceptance of the updated Platform Terms.
D. Content and Ownership:
Content Ownership:You shall remain the sole owner of any content uploaded, published, submitted, or posted by you on the Platform, including without limitation, the Content, any text, image, media, written statements, or other content posted or published by you on the Platform (“User Content”), and VOIZ does not claim any ownership over any User Content uploaded by you on the Platform.
VOIZ’s Intellectual Property:VOIZ owns all information and materials (in whatever form or media) provided or communicated or licensed to you by or on behalf of VOIZ including but not limited to, the Platform, Services, the trademarks, illustrations, letters, images, ideas, concepts, the layout, design, flow, look and feel of the Platform, logos, marks, graphics, audio files, video files, any software which is owned by or licensed to VOIZ, the underlying source and object code, instructions embedded in any form of digital documents and other data, information, or material made available to you by VOIZ (“VOIZ’s Intellectual Property” or “VOIZ’s IP”). VOIZ’s IP specifically excludes any User Content. By using the Platform, you do not acquire any ownership or rights to VOIZ’s IP. VOIZ’s IP is protected by copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws and any unauthorize use, reproduction, modification, distribution, transmission, republication, display, or performance of the VOIZ’s IP and/or any component thereof is strictly prohibited and may result in legal / penal consequences.
E. Your Conduct on the Platform:
Your conduct on the Platform shall strictly be in accordance with the Code of Conduct published on the Platform.
We are not obligated to monitor any content published on the Platform or review the conduct occurring on or through the Platform. However, if any violation of the Platform Terms and/or of any applicable laws is brought to our notice, then, we reserve the right to take necessary actions in order to comply with our obligation under the Information Technology Act, 2000 (as amended from time to time) or other equivalent / similar legislations; such actions, without limitation, may include, refusal to allow access to your account on the Platform, suspension of Services or your account, terminate your accounts or remove such violating content at any time.
F. Platform Availability:
Your access to the Platform may occasionally be suspended or restricted to allow for repairs, maintenance, or due to the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction. You agree that VOIZ will not be liable for any losses that may be incurred by you if for any reason all or part of the Platform is unavailable at any time or for any period for use.
G. Use of Third-Party Services:
To enhance your experience of the Platform and help you best utilize the Services, we may integrate with third-party software, applications, or services (“Third-Party Services”); you acknowledge and agree that, in your use of the Platform, you may be required to comply with terms and conditions applicable to such Third-Party Services. If you do not agree to any of the terms and conditions of such Third-Party Services, then you should not use the Services.
Neither do we have any control over, nor do we monitor the services of any such Third-Party Services. We make no claim, warranty, or representation regarding any Third-Party Services, their services, policies, or reliability thereof. You hereby expressly release VOIZ from any and all liabilities arising from or in association with your use of such Third-Party Services. Further, VOIZ does not guarantee the availability of the Third-Party Services or associated features integrated with the Platform, and you acknowledge and agree that VOIZ may disable access to any such Third-Party Services in its sole discretion.
H. VOIZ’s Rights:
In respect of the entire Platform, VOIZ reserves the following rights:
(1)The right to put on-hold or reject or suspend or terminate your registration on the Platform for the purpose of complying with any legal or regulatory requirements.
(2)The right to remove you and/or any Content if you violate any of the provisions of the Platform Terms.
(3)VOIZ may modify, terminate, or refuse to provide Services at any time for any reason.
(4)VOIZ reserves the right to access your account and/or any Content in order to respond to requests for technical support, to maintain the safety and security of the Platform, and for other legitimate business purposes, or for legal or regulatory purposes, at VOIZ’s discretion.
(5)VOIZ has no obligation to monitor any Content that appears on the Platform or review any conduct occurring through the Platform, however, if VOIZ receives notice or becomes aware of, any violation of the Platform Terms, then, VOIZ reserves the right to refuse your access to the Platform, terminate accounts or remove such violating Content at any time.
(6)In its sole discretion, VOIZ has an absolute right to modify, change, alter, suspend, or terminate any provision of the Platform Terms at any time. Your continued use of the Platform or any of the Services, constitutes your acceptance of such change(s).
I. Claims against use of Third-Party Intellectual Property:
At VOIZ, we respect the intellectual property of others just as much ours. VOIZ does not permit copyright infringing activities and infringement of intellectual property rights on the Platform, and VOIZ will take all necessary actions in accordance with its Takedown Policy, if it has reason to believe that any content on the Platform infringes any third-party intellectual property rights.
VOIZ merely facilitates the publication and communication of the Content on the Platform between Content owners and Users, and VOIZ expressly disclaims any and all liability in connection with any Content. If you believe that your intellectual property rights or of any person you are aware of, have been used in a way that gives rise to concerns of infringement, then kindly write to us at info@voiz.co.in with complete details as required under the Takedown Policy.
J. General and Marketing Communications:
When you visit the Platform, you are communicating with us electronically. You may be required to provide a valid email address and/or phone number while creating any account with us or while enrolling or purchasing any Subscription. We may communicate with you by e-mail, SMS, phone call or by posting notices on the Platform or by any other mode of communication.
By providing your information you authorize VOIZ to initiate electronic communications by email, telephone calls, or such other mode of communication with respect to your use of the Platform and regarding the products and Services offered by VOIZ and its affiliates. These communications may be made by or on behalf of VOIZ, even if your phone number is registered on any state or federal do not call list. Telephone calls may be recorded.
Please note that –
(a)If you opt out of promotional communications, we may still send you transactional communications, such as service announcements, administrative and legal notices, and information about your account, without offering you the opportunity to opt out of these communications. If you no longer wish to use our Platform or receive any communications from us (except for those that are legally required), then you may delete your account by using the option enabled within the Platform; and
(b)opting out of promotional communications only affects future communications from us. If we have already provided your information to a third party (as stated in our Privacy Policy) before you changed your preferences or updated your information, you may have to change your preferences directly with that third party.
K. Processing of Personal Data:
All our collection, processing, sharing, and storing of any Personal Data (as defined in the Privacy Policy) collected from you shall be in accordance with our Privacy Policy. Kindly read the same to understand the security measures undertaken by VOIZ to safeguard your Personal Data. Should you have any queries in respect of the same, please feel free to write to us at info@voiz.co.in.
L. Pricing, Payments, and Refunds:
The Services may be offered free of charge or subject to a fee. If you are using a free version of the Services, VOIZ will notify you before transitioning any of these Services to a paid model. To continue using such Services, you must pay all applicable fees.
(1) Ad-Supported Services:
Certain features of the Services may be supported by advertising revenue and may include advertisements and promotions. Such advertisements may be tailored based on the content, user interactions, queries made through the Services, or other relevant information. The manner, mode, and scope of advertising on the Services are subject to modification by VOIZ at its discretion, without any prior notice to you.
By using the Services, you acknowledge and agree that VOIZ may display advertisements as part of the Services. Your continued access to and use of the Services constitutes your acceptance of the presence of such advertisements.
The Services may include advertisements provided by third parties. VOIZ is not responsible for the accuracy, content, or claims made in such advertisements and does not endorse any advertised products or services.
(2) Premium Paid Services:
Certain Services offered by VOIZ, such as premium subscriptions or features, may require payment (“Subscription Services”). Any payment terms presented during the use or sign-up process for Subscription Services are deemed part of these Terms.
(3) Billing Process:
Payments for Subscription Services are facilitated through a third-party payment processor (“Payment Processor”). By subscribing to the Subscription Services, you agree to pay all applicable charges at the rates in effect at the time of your subscription and authorize VOIZ, through the Payment Processor, to charge your linked payment account (“Billing Account”) using your selected payment method (“Payment Method”). Payment processing is subject to the terms, conditions, and privacy policies of the Payment Processor in addition to these Platform Terms. VOIZ is not responsible for errors made by the Payment Processor.
(4) Payment Terms:
Payment terms are determined by your Payment Method and any agreements with your financial institution, credit card issuer, or provider of your Payment Method. If payment is not received, you agree to settle all outstanding amounts on your Billing Account upon demand.
(5) Recurring Billing, Auto-Renewal, Cancellation and Refunds:
Subscription Services may involve recurring charges (e.g., annually). By selecting a Subscription Service with recurring payments, you accept responsibility for all such charges until cancelled. VOIZ may process these charges without additional authorization unless you notify VOIZ to terminate your authorization or update your Payment Method.
To cancel or modify your Subscription Service, you must update your account settings. Cancellations or changes will not affect charges already processed, and there shall be no prorated refunds.
Subscription Services will automatically renew for successive periods of the same duration as the original term unless you opt out of auto-renewal via your account settings. Cancellations will take effect at the end of the current subscription period, and no prorated refunds will be issued. To stop recurring charges, you must cancel the Subscription Service or terminate your VOIZ account before the renewal date.
Your continued use of a Subscription Service confirms your authorization for VOIZ to charge your Payment Method. VOIZ reserves the right to seek payment directly from you if necessary. Charges may be billed in advance, in arrears, per usage, or as specified during the Subscription Service selection process.
(6) Accurate Billing Information:
You must provide accurate and up-to-date billing information, including billing address, payment details, and contact information. Notify VOIZ or the Payment Processor promptly if your Payment Method is cancelled or if there is a security breach involving your account. Updates can be made through account settings or by writing to us at email address provided below in the ‘Contact Us’ section. Failure to provide accurate information may result in continued charges under your Billing Account.
(7) Changes in Charges:
If a charge to your Billing Account differs from a preauthorized amount (excluding changes in sales taxes), you will be notified of the amount and date before the transaction. VOIZ may consolidate charges into one or more aggregate charges during or at the end of a billing cycle.
(8) Free Trials and Promotions:
Free trials or promotional offers for Subscription Services must be used within the specified period. To avoid charges, cancel the Subscription Service before the trial ends. If you are charged inadvertently, contact VOIZ at info@voiz.co.in. Further, VOIZ is solely authorized to offer discounts / offers, if any, on VOIZ’s charges to the Services. These discounts / offers are communicated on the Platform or via direct communication to you from VOIZ via email, SMS, phone, or such other means of communication, and can be availed only through the Platform, unless otherwise specifically communicated by VOIZ. Other than VOIZ, no person is allowed to offer any discounts on VOIZ’s Fee offered on the Platform. VOIZ shall not be liable for any claims arising from such unauthorized discounts / offers offered by any person (including any third-party platform), other than VOIZ.
M. Termination, Suspension, and Deletion of Your Account:
If you are found to be in violation of the Platform Terms and/or any applicable laws, then VOIZ may, at its sole discretion, suspend or terminate your account with or without prior notice to you.
You may delete your account at any time by using the delete option provided within your VOIZ account or by writing to us at the email address provided in the ‘Contact Us’ section below. If your account is deleted (regardless of the reason), you will no longer be able to access your VOIZ account and the same may be irrecoverable. VOIZ is not responsible for the loss of any data upon such deletion and VOIZ shall not be liable for the same. Further, the account may be deleted in accordance with other terms set out in these Platform Terms.
Please note that we may need to retain some information collected from you directly in order comply with our legal and business obligations. Please refer to our Privacy Policy to know our data retention practices.
N. Disclaimer:
YOU AGREE THAT THE PLATFORM, CONTENT, AND ALL MATERIALS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND YOUR USE OF THE PLATFORM SHALL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, VOIZ, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS DISCLAIM AND EXCLUDE ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE PLATFORM AND YOUR USE THEREOF.
TO THE FULLEST EXTENT PERMITTED BY LAW, VOIZ EXCLUDES ALL WARRANTIES, CONDITIONS, TERMS OR REPRESENTATIONS ABOUT THE ACCURACY, SECURITY, RELIABILITY, QUALITY, AVAILABILITY OR COMPLETENESS OF THE PLATFORM, SERVICES OR THE CONTENT OF ANY SITES SO LINKED AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF ANY CONTENT ON THE PLATFORM, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE PLATFORM, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL DATA AND/OR FINANCIAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE PLATFORM, (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE PLATFORM BY ANY THIRD PARTY, AND/OR (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT THAT IS POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE PLATFORM.
VOIZ DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY CONTENT OR THE PLATFORM ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE PLATFORM OR ANY HYPERLINKED SERVICES OR FEATURED IN ANY BANNER OR OTHER ADVERTISING. AS WITH THE PURCHASE OF A SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
O. Limitation of Liability:
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL, VOIZ, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS, BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL, PUNITIVE, LOSSES OR EXPENSES OR CONSEQUENTIAL DAMAGES WHATSOEVER ARISING OUT OF, RESULTING FROM, OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE PLATFORM, ANY CONTENT ON THE PLATFORM, OR SUCH OTHER SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT VOIZ IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
P. Indemnity and Release:
You agree to indemnify and hold harmless VOIZ and its successors and assigns and all of their respective officers, directors, subsidiaries, affiliates, agents and employees, from any claims, liability, judgments, awards, losses, obligations, costs, expenses or fees (including reasonable attorneys’ fees), demands, or actions made by any third party or penalty imposed due to or arising out of your breach of the Platform Terms or any document incorporated by reference, any claim that Content provided by you caused damage or loss to a third party, or your violation of any law, rules, regulations or the rights of a third party.
Q. General Provisions:
(1) Modification, Amendment or Termination:
VOIZ may, in its sole discretion, modify or revise the Platform Terms at any time, and you agree to be bound by such modifications or revisions. Your continued use of the Platform post any modification of the Platform Terms shall be taken as your consent and acceptance to such modifications. Nothing in the Platform Terms shall be deemed to confer any third-party rights or benefits to you. You are advised to check our Platform frequently to see recent changes and to keep yourself updated with the most recent updates.
(2) Force Majeure:
VOIZ shall not be liable for failure to perform, or the delay in performance of, any of its obligations if, and to the extent that, such failure or delay is caused by events substantially beyond its control, including but not limited to acts of God, acts of the public enemy or governmental body in its sovereign or contractual capacity, war, terrorism, floods, fire, strikes, epidemics, pandemic, civil unrest or riots, power outage, and/or unusually severe weather.
(3) Miscellaneous:
If any part of the Agreement is found to be unlawful, void or unenforceable, that part of the Agreement will be deemed severable and will not affect the validity and enforceability of any remaining provisions. Any notice required to be given in connection with the Platform shall be in writing and sent to the registered office of VOIZ. We do not guarantee continuous, uninterrupted, or secure access to the Platform, and operation of the Platform may be interfered by numerous factors outside our control. Headings are for reference purpose only and in no way define, limit, construe or describe the scope or extent of such section. Our failure to act with respect to any breach by you or others does not waive our right to act with respect to subsequent or similar breaches.
R. Governing Law and Jurisdiction:
The Platform Terms shall be governed by and construed in accordance with the laws of India; and you agree, as we do, to submit to the exclusive jurisdiction of the courts at Mumbai, Maharashtra, India.
S. Consumer Grievances:
Nodal Officer Details –
Name: Mriganka Purkayastha
Contact: info@voiz.co.in
Grievance Officer Details –
Name: Mriganka Purkayastha
Contact: info@voiz.co.in
T. Contact Us:
If you have concerns or queries regarding the Agreement, you may write to us by email at info@voiz.co.in or by post to:
VOIZ Entertainment LLP
Registered office: Gala No. 8, 1st Floor, Swastik Ind. Co-op Estate, Plot No. 525, S.B. Marg, Dadar West, Mumbai 400028.